Política de reembolso

Custom Pillow Return & Exchange Policy

Return & Exchange Policy

Since every custom pillow is made according to the design, photo, or text provided by the customer, each product is uniquely personalized. Please review the following policy before placing your order.

Eligible for Replacement

We will provide a free replacement if:

• The product arrives damaged during shipping.
• The wrong item or size was sent.
• There is a printing defect, such as blurred images, incorrect colors, or obvious manufacturing issues.
• The design differs from the approved artwork due to our production error.

Please contact us within 7 days of delivery and provide:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

Our support team will review your request and arrange a replacement as quickly as possible.

Non-Returnable Items

Because each pillow is custom-made, we cannot accept returns or exchanges for:

• Customer-uploaded images with low resolution or poor quality.
• Spelling mistakes or design errors approved by the customer.
• Incorrect size or color selected when ordering.
• Personal preference or change of mind after production has started.

Order Changes & Cancellation

• Orders can be modified or canceled before production begins.
• Once production has started, orders cannot be canceled or changed.

Quality Guarantee

We carefully inspect every custom pillow before shipping to ensure:

• Sharp, vibrant printing
• Accurate colors
• Quality stitching
• Secure packaging

Your satisfaction is our priority. If you experience any quality issues, please contact us, and we'll work to resolve the problem promptly.