At piccushion, we want your experience to be as joyful as the portraits we create. Below, we’ve gathered answers to the questions our community asks most. Whether you’re curious about photo requirements, shipping times, or our hand-illustration process, you’ll find everything you need to start your pet’s royal transformation.
🎨 Can I see my portrait before it ships?
Yes. Simply select the “Artwork Preview Before Shipment” option during checkout.
You’ll receive a digital preview of your portrait before it goes into production. We will not print your artwork until you approve it.
We want you to love it.
🌎 Do you ship worldwide?
Yes, we ship worldwide.
We operate through multiple production facilities in the US, Canada, UK, Australia, Mexico, and Europe. This allows us to reduce shipping times and deliver your portrait as quickly as possible. Shipping times vary by location and will be shown at checkout.
🖌 How are your portraits made?
Every portrait is custom-designed by our professional team of digital artists.
We use advanced artistic techniques, layered digital brushwork, and detailed blending methods to transform your photo into a museum-quality portrait.
This is not a filter.
This is real artwork — created specifically for your pet or loved one.
🐾 Do you only create portraits of dogs and cats?
Not at all.
We create portraits of:
- Dogs
- Cats
- Birds
- Rabbits
- Hamsters
- Horses
- Reptiles
- And more
If you have a photo, we can turn it into a masterpiece.
👑 Can I include more than one pet (or person)?
Yes.
We offer multi-pet and multi-person options. You can select the number of subjects when placing your order.
Additional subjects require a small upgrade fee due to the extra design work involved.
📱 Are phone photos good enough?
Most modern smartphone photos work perfectly.
For best results, we recommend:
- Clear lighting
- No heavy shadows
- Full head and face visible
- No filters
If your photo isn’t ideal, we’ll contact you before starting the artwork.
⏳ Can I change my order?
You may request changes within 5 hours of placing your order.
Because every portrait is custom-made, artwork production begins quickly. After 5 hours, changes are not guaranteed and will be handled at our discretion.
If you need assistance, contact us immediately.
💰 How much does a portrait cost?
Our custom portraits start at $15, depending on size and format
Pricing varies based on:
- Canvas size
- Number of pets/people
- Frame selection
- Preview option
All pricing is shown clearly before checkout.
🎁 Can I order this as a gift?
Absolutely.
- No pricing information is included in the package.
- You may add a gift note at checkout.
- Perfect for birthdays, anniversaries, holidays, or memorial gifts.
Many of our customers order portraits as meaningful surprise gifts.
🖼 What if I don’t like my portrait?
If you selected the preview option, you’ll be able to request revisions before printing.
We offer reasonable revisions to ensure you’re happy with the final design.
Because this is custom artwork, refunds are not available once the portrait is approved and printed.
🐕 Can you combine separate photos into one portrait?
Yes. If your pets are in separate photos, we can combine them into one cohesive design.
Just upload the images and leave instructions in the notes section.
📦 How long does it take?
Typical timeline:
- Artwork creation: 2–4 business days
- Printing: 1–3 business days
- Shipping: Varies by location
Total delivery time depends on your region and shipping speed selected at checkout.
🖨 What materials do you use?
We print on premium, gallery-wrapped canvas using high-resolution printing technology.
Our canvases are:
- Fade-resistant
- Professionally stretched
- Ready to hang
❤️ Is this a good memorial gift?
Yes. Many customers order portraits to honor a beloved pet who has passed.
We treat these portraits with the highest level of care and sensitivity.
🔒 Are my photos safe?
Yes. Your uploaded photos are used solely to create your custom portrait. We do not sell, reuse, or distribute your images.